Welcome to the Sample Scents website. Please take a moment to read through our terms and conditions before placing an order. By shopping with us, you’re agreeing to the following:
1. About Us
This website is operated by Sample Scents Ltd. When we say "we", "us", or "our", we're referring to Sample Scents Ltd.
All content on this website - including images, text, and designs - is owned by us and protected by copyright. You may not copy, share or reuse any part of our website without our written permission.
2. Your Order
By placing an order on our website, you agree to our Terms & Conditions, as well as our Privacy & Cookies Policy and Returns Policy.
All prices shown include VAT and any applicable taxes.
3. Product Information
We do our best to ensure all product details, descriptions, and prices are accurate at the time of listing.
Please note: Product colours, textures, or finishes may appear differently on your screen than in real life. We can’t guarantee exact accuracy due to screen differences.
4. Order Acceptance
We may not be able to accept your order for reasons including (but not limited to):
- The product is out of stock
- We couldn’t process your payment
- There’s a pricing or product error
- A technical or system issue occurred
- You didn’t pass our security or validation checks
When you place an order, you'll receive an email confirming the details. This is not a guarantee that your order has been accepted.
Your order is only confirmed once it's been dispatched.
5. Delivery
You’ll see available delivery options at checkout.
Estimated delivery times are just that - estimates. While we aim to meet them, delays can happen due to factors outside of our control (e.g. courier issues or peak periods).
If you select Tracked 24 delivery, please note:
Orders placed on Fridays, weekends, or public holidays may not ship until the following working day.
6. Cancelling an Order
If you need to cancel your order, please contact us as soon as possible.
If your order hasn’t yet been dispatched, we may be able to cancel it. If it has already shipped, you’ll need to follow our Returns Policy.
7. Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 14 days and provide a photo of the issue. This helps us resolve the matter quickly and report it to our courier if needed.
8. Liability
We’re not responsible for any indirect or accidental loss (including loss of profits or opportunity) resulting from use - or inability to use - our products.
9. Your Responsibility
By using our site and services, you agree to:
- Follow all terms and conditions
- Not misuse our website or content
- Indemnify (protect) us and our team from any legal claims or costs arising from your misuse or breach of these terms
10. Legal Information
These terms are governed by English law.
Any disputes will be handled in the courts of England & Wales.
If any part of these terms is found to be invalid, the rest still applies.
These terms may be updated at any time, so we recommend checking back occasionally.
11. Our Company Details
Sample Scents Ltd
C4 Goldbank Business Park
Wilton Road
Humberston
North East Lincolnshire
DN36 4AW
United Kingdom
Last updated: 4th May 2025