Your privacy matters to us. This policy explains how Sample Scents Ltd collects, uses, and protects your personal information when you shop with us online at www.samplescents.co.uk.
1. Your Privacy is Important
We’re committed to keeping your personal details safe and secure. Any information you share with us will only be used in line with this policy.
We may update this policy from time to time, so feel free to check back to ensure you're happy with any changes.
2. What Information We Collect
When you shop with us, contact us, or sign up to our emails, we may collect:
- Your name
- Email address
- Phone number
- Billing and delivery address
- IP address (used for website analytics and fraud prevention)
3. How We Use Your Information
We only use your information when it’s necessary to provide you with the best shopping experience. This includes:
- Processing your orders
- Communicating with you about your order
- Improving our website and services
- Sending marketing emails (only if you’ve opted in)
- Fraud protection and website security
- Inviting you to review your experience (e.g. via Trustpilot)
4. Keeping Your Data Safe
We take your security seriously. We use secure systems and encryption (SSL) to keep your information protected.
Look for the padlock in your browser’s address bar - it shows that your data is securely encrypted during checkout.
5. Third-Party Websites
Sometimes we link to trusted third-party services (like PayPal, YouTube, or review platforms). If you click through to them, please be aware their privacy policies will apply - we’re not responsible for how they handle your data.
6. Your Rights
Under the UK Data Protection Act 2018 and GDPR, you can:
- Ask to see the personal data we hold about you
- Request corrections or updates
- Ask us to delete your information
- To make a request, contact us here.
7. Account Security
Your account security is your responsibility. Please keep your password safe and don’t share it. We can’t be responsible for misuse if your account is compromised.
8. Marketing Emails
If you’ve signed up for our newsletter, we may send you updates and special offers. You can unsubscribe at any time by clicking the link at the bottom of any email.
9. We’ll Never Sell Your Data
We will never sell, rent or share your personal information with any unauthorised third party.
Cookies Policy
Like most websites, we use cookies to enhance your shopping experience.
What Are Cookies?
Cookies are small files stored on your device to help websites remember your preferences, improve performance, and tailor content.
Cookies help us:
- Remember what’s in your shopping cart
- Understand how you use our site
- Improve your browsing and checkout experience
Types of Cookies We Use:
First-party cookies - These come from our website and are essential for shopping features like adding items to your cart and checking out.
Third-party cookies - These are set by trusted services like Google Analytics and help us track website performance and understand customer behaviour.
Are Cookies Safe?
Yes. Our cookies do not store sensitive personal information and cannot harm your computer.
Managing Cookies
Most browsers allow cookies by default, but you can adjust your settings at any time. If you choose to block cookies, some features of our website - like checkout or account login - may not work correctly.
For help managing cookies, check your browser’s support section.
If you have any questions about our Privacy or Cookies Policy, don’t hesitate to get in touch with us.
Last updated: 4th May 2025