Privacy & Cookies
PRIVACY POLICY
Your privacy matters to us. This policy explains how Sample Scents Ltd collects, uses, and protects your personal information when you shop with us at www.samplescents.co.uk
1. Your Privacy Is Important
We are committed to protecting your personal data and handling it responsibly and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may update this policy from time to time, so please check back periodically for any changes.
2. What Information We Collect
When you shop with us, contact us, or sign up to our emails, we may collect:
- Your name
- Email address
- Phone number
- Billing and delivery address
- IP address (used for fraud prevention and website analytics)
- Order and payment-related information (processed securely via our payment providers)
We only collect information that is necessary to operate our business and provide our services to you.
3. How We Use Your Information
We use your personal data for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your purchases or enquiries
- Improving our website and services
- Sending marketing emails (only if you have opted in)
- Fraud prevention and security monitoring
- Inviting you to leave reviews about your experience (e.g. via trusted review platforms)
We do not use your data for automated decision-making that produces legal or similarly significant effects.
4. Keeping Your Data Safe
We take appropriate technical and organisational measures to protect your personal data.
Our website uses SSL encryption, meaning your information is securely transmitted during checkout. You can verify this by looking for the padlock icon in your browser’s address bar.
Access to personal data is limited to authorised personnel only.
5. Third-Party Services
We may share limited personal data with trusted third-party service providers where necessary to operate our business, including:
- Payment processors (e.g. PayPal, card providers)
- Delivery companies
- Website analytics services
- Review platforms
These providers only receive the data needed to perform their services and are required to handle it securely and lawfully.
If you follow links to third-party websites, their own privacy policies will apply and we are not responsible for their data practices.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to certain types of processing
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us via our Contact Us page.
7. Account Security
If you create an account with us, you are responsible for keeping your login details secure. Please do not share your password with anyone. We cannot be responsible for misuse of your account if your login details are compromised.
8. Marketing Emails
If you subscribe to our mailing list, we may send you occasional updates and offers. You can unsubscribe at any time by clicking the Unsubscribe link in any email.
9. We Will Never Sell Your Data
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
COOKIES POLICY
Like most websites, we use cookies to improve your browsing experience and help our site function properly.
What Are Cookies?
Cookies are small text files stored on your device that help websites remember preferences, analyse performance and improve usability.
How We Use Cookies
Cookies help us to:
- Remember items in your shopping cart
- Enable secure checkout and account login
- Understand how visitors use our website
- Improve website performance and user experience
Types of Cookies We Use
Essential cookies - These are necessary for core site functions such as shopping cart and checkout.
Analytics and performance cookies - These help us understand how visitors use our site so we can improve it (e.g. Google Analytics).
We do not use cookies to collect sensitive personal information.
Managing Cookies
Most web browsers accept cookies automatically, but you can change your browser settings to block or delete cookies at any time.
Please note that disabling cookies may affect the functionality of our website, including checkout and account access.
For instructions, please refer to your browser’s help section.
Contact Us
If you have any questions about this Privacy & Cookies Policy or how we handle your data, please contact us via our Contact Us page.
Data Controller: Sample Scents Ltd
Registered in England & Wales
Company Registration Number: 15863848
C4 Goldbank Business Park, Wilton Road, Humberston, DN36 4AW, United Kingdom
Last updated: 14th January 2026